Welcome to The Village Surgery, New Malden
The doctors and staff at The Village Surgery in New Malden are proud to offer the highest standard of patient-centred healthcare.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and NHS Health Checks.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu at the top. Please have a look around and do send us some feedback.
IMPORTANT NOTICE REGARDING CHANGES TO THE APPOINTMENT SYSTEM
Due to the on-going situation with Coronavirus, we are taking measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus.
In order to protect our patients and staff and we are asking our patients support with this.
What does this mean for you?
We are asking all patients not to attend the practice without prior agreement from a member of our clinical team.
From Monday 16th March 2020 we want to minimise the number of patients attending the Practice for face to face appointments. This means that all patients are required to contact the practice by telephone to request an appointment, providing details of their need. You can also book a telephone appoint online by going to https://app.patientaccess.com/login . A member of the clinical team will then phone you back to discuss your need, and wherever possible this need will be met over the telephone. If the clinician deems that you require a face to face appointment, you will be asked some screening questions to determine whether there is a need for a coronavirus assessment. If this is the case you will be asked to self-isolate for 7 days. If there is no risk you will be given a face to face appointment.
All pre-existing appointments are being reviewed by the clinical team. If it is deemed that your appointment is not urgent this may be cancelled and re-scheduled at a later date by the Practice. If the appointment needs to go ahead, wherever possible this will take place over the telephone. If your appointment is being cancelled or changed to telephone, our administrative team will contact you to advise you of this. If the appointment needs to be face to face you will be contacted prior the appointment and asked some screening questions to ensure it is appropriate for you to attend the Practice.
Access to the Surgery
As far as possible, access to the building will be restricted to the patients who have been invited for an appointment by a Clinician
We will electronically send the prescription to your nominated pharmacy
To order a repeat prescription, please either:
• Telephone the surgery between the hours of 08:00 at 18:30
• Request online. If not registered please contact the surgery to register for online services
• Email the request to: email@example.com
Remember to use the hand sanitiser provided when entering the building or wash your hands in the patient toilets
Please remain courteous to our staff at all times, any incidents of verbal or physical abuse will result in removal from the practice list.
This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty
Our priority is the health and safety of all our patients and staff
You can now sign up for online services if you are aged 16 or over.
This will enable you to make appointments online, order repeat prescriptions and view your medical record online, including your medical history, immunisations, test results, medications and allergies.
This service is called Patient Access. To sign up you will need to come into the surgery with one form of photo identification. You must come in person and this cannot be done on someone else's behalf.
Click Patient Access to take you to the Patient Access website.
We are now using Chain SMS to message our patients. The Practice name will always be at the bottom of the message. Please help us to help you by making sure your contact details are up to date
We are GDPR compliant, please refer here for further information.
Keeping the Surgery Informed
If you change your address, contact details or go away for longer than for 8 weeks, please advise us as soon as possible so this does not compromise your healthcare.
We have now started to send text messages for appointments and reviews. Please update your mobile number with us when you next call or come into the surgery. Also please let us know if you do not want to receive text messages.
(Site updated 18/03/2020)